Please Note that The Gift Supplier Centre is a Wholesale Business that only provides RYO Papers, Filter and Accessories.

The Supply Centre does not carry nor supply any products that contains tobacco or nicotine.

Terms & Conditions

By using the supplycentre.com.au website, you are subject to the following terms and conditions of use. You confirm that you are at least 18 years of age, as required by Australian law, and as follows. These terms and conditions of use govern your use of this website and your use of this website indicates your acceptance of these terms and conditions. Gift Supplier Centre Pty Ltd (‘we’, ‘us’) may at any time update, amend or change information on this website or in the terms and conditions without prior notice.

  1. Age Verification: You affirm that you are of legal age (18 years or older) to purchase smoking products and accessories as stipulated under Australian law.
  2. Acceptance of Policies: By making a purchase, you acknowledge and agree to comply with all policies related to purchases from our website. These policies are detailed below and are an integral part of our terms and conditions.
  3. Dispute Resolution: In the event of a dispute or warranty claim, all issues must be submitted through the Resolution Centre on our website. This ensures that all matters are addressed in accordance with our established policies.

General Disclaimer

  • Supplycentre.com.au and Gift Supplier centre Pty Ltd is not liable for any loss or injury suffered in connection with the use of this website or the products purchased from the warehouse. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.
  • Use or publication of any electronic addresses on the website is purely for the use of professional communication only and must not be used to infer consent to the receipt of unsolicited commercial electronic message.
  •  ‘We’ reserve the right to change any of the information and/or the material on this website at any time. Whilst we strive to keep the website up to date, we are not liable to you or to anyone else if errors occur in the information on this website or if the information is not up to date.

Intellectual Property and Copyright

  • All materials and third-party logos, brands and trade names displayed on the website are either the property of or used with permission by supplycentre.com.au and protected by copyright. The use of these by you or anyone else authorised by you, is strictly prohibited unless specifically permitted by legislation, these terms and conditions or written permission form ‘us’.
  • You may not, in any form or by any means: adapt, reproduce, broadcast, decompile, disassemble, download, copy, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this website, without prior written approval form ‘us’. Any unauthorised use of images and third-party logos, brands, and trade names may violate copyright laws, trademark laws, the laws of privacy and other civil and criminal statutes.
  • ‘We’ reserve the right to change, amend and alter our website, policies and terms and conditions of use at any time.

Warranty of Website Use

  • The use of this website is at your own risk. Supplycentre.com.au and Gift Supplier Centre Pty Ltd make no warranties or representation as to its accuracy and, to the extent permitted by law. ‘We’ will not be liable for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or any loss of anticipated savings resulting from your access to, or use of, or inability to use this website and content. Regardless of if its based-on warranty, contract, tort, negligence or any other legal basis, and whether or not ‘we’ are aware or know of the possibility of such damage.
  • Except as otherwise stated in the text of a webpage of this website or as required by state law, all products displayed within this website and everything written on the website are provided to you ‘as is’ and to the extent provided by law is provided without warranty of any kind, either express or implied. This includes but is not in any way limited to the written content that could display typographical errors, disruption of use.
  • We do not warrant that your access with be uninterrupted or error free, that defects will be corrected, or that this site or its server that makes it available are free of viruses or other harmful components. Your linking to any other website is entirely at your own risk and is only provided for your convenience and should not be interpreted as an endorsement of the owner/sponsor of the website or the content of the website. To the extent permitted by law, ‘We’ disclaim all warranties, express and implied. As to the accuracy, validity, legality or otherwise of any materials or information contained on such sites.

PLEASE TAKE NOTE

  • You must ensure that your access to use or to supplycontre.com.au is not illegal or prohibited by laws that apply to you or those associated to you asking you to use the website.
  • You must take your own precautions to ensure that the process which you employ for accessing the website does not expose you to the risks of but not limited to, viruses, malicious computer code or other forms if technical interference which may damage your computer or device.
  • Supplycentre.com.au and the Gift Supplier Centre Pty Ltd takes no responsibility for any such damage or legal ramifications that may arise in connection with your use of the website.

Goods and Pricing

  • Supplycentre.com.au will take no responsibility for the content of any goods purchased through the website. You as the consumer, warrant that if your purchase order contains restricted material, you are eligible to purchase such items, and have the legal ability to provide an accepted form of identification to verify your age as being 18+.
  • Should ID be requested, until it is checked and approved by ‘us’ no orders will be able to be placed or paid for.
  • On supplycentre.com.au, prices are displayed as RRP (recommended retail price), should wholesale prices be requested, you must first request a wholesale account with ‘us’ and will only be able to view wholesale prices once your request is received and approved.
  • Sales made at RRP prior to your wholesale login being approved will not be refunded nor will the difference in the prices. No exceptions, nor will returns be accepted.
  • Prices displayed on the website whether RRP or wholesale are subject to change without notice. Prices for items on an order are fixed once your order has been accepted. Any price changes whether up or down will not be applied to accepted orders.
  • You agree to pay the delivery charges specified at the time you submit your order.
  • All prices are listed in AUD.
  • GST is not included in the whole sale prices advertised this is added to all wholesale orders at the time of completing your order, however GST is reflected in the RRP price advertised. GST is the standard 10% government tax.

Ordering

  • Supplycentre.com.au will do its best to supply orders placed through the website, however ‘we’ reserve the right to cancel any order without notice for any reason. In the event of a cancelled order ‘we’ will promptly refund any payments made.
  • If ‘you’ the customer wishes to cancel an order, this can be only done within the first 24 hours. Gift Supplier Centre Pty Ltd must be notified by 9am the next business day after the order quoting the order/invoice number.
  • Supplycentre.com.au and Gift Supplier Centre Pty Ltd will accept no responsibility should an order be unable to be placed due to being unable to access the website due to but not limited to technical issues.
  • Gift Supplier Centre Pty Ltd reserves the right to substitute a product for the closest similar product should the ordered product/s be out of stock. You must write in the notes section of the order if you do not wish this to happen

We reserve the right to update these terms and conditions at any time. It is your responsibility to review them periodically for any changes.

Payment Policy

  • Supplycentre.com.au accepts only back transfer for payments, at times this could possibly cause a delay if shipping, however most banks have speedy deposits. Supplycentre.com.au does not take on any liability for any losses that could arise from the delay in payment being received.
  • Once your order is confirmed and ready for dispatch, supplycentre.com.au will process the payment for the goods including any shipping and handling charges, using your nominated payment method.
  • By agreeing to submit the order, you give Gift Supplier Centre Pty Ltd authorisation to debit the total amount of the order from your nominated account.
  • If the payment from your nominated bank account is declined by your financial institution, Gift Supplier Centre Pty Ltd will not be able to guarantee the delivery of your order and may need to contact you to make alternative payment arrangements.

Order Cancellation

  • If the order is cancelled after the item has been dispatched, or if the item is returned to us due to issues with the buyer’s shipping address, the following conditions will apply:
    • The refund will be issued only after the item is received by us.
    • The refund amount will be subject to a deduction for any postage costs incurred by us in the transaction. This includes any shipping and handling costs, even in cases where “free shipping” was specified or offered.
    • We appreciate your understanding and cooperation regarding our order cancellation policy. For any queries or further assistance, please contact our customer service team.

Item Descriptions, Images & Video Reviews

At Gift Supplier Centre, we strive to provide accurate item descriptions and images. However, please note that some inaccuracies, typographical errors, or misrepresentations may occasionally occur.

  • Product Images:
    • Some products may appear slightly different from the images displayed on our website. This can happen as manufacturers update packaging or release new versions of their products. We endeavour to keep our images current but cannot always guarantee complete accuracy.
    • Where a product has the option, random pick, this will mean that the colour, type and any print will be randomly selected upon picking in the warehouse. No returns will be accepted should the buyer not like the choice selected.
    • Supplycentre.com.au & Gift Supplier Centre Pty Ltd, will not be liable for any loss or damages should the product be not exactly as you thought at the time of purchase, please be aware all computer screens will show RGB Colours differently and supplycentre.com.au will endeavour to display the product as close to original colours as possible.

We appreciate your understanding and encourage you to contact our customer service team if you have any questions or require further clarification about our products.

Shipping Policy

Our shipping partners are TNT and Couriers Please for larger consignments and Australia Post for smaller and individual purchases. All consignments are shipped with tracking numbers and require a signature upon delivery. You may authorize the delivery person to leave your parcels during checkout if you prefer.

  1. Tracking Information:
    • You will have access to all necessary tracking information for your consignment.
  2. Dispatch and Delivery:
    • All consignments are delivered using supplycentre.com.au nominated carrier or delivery service.
    • Supplycentre.com.au and our nominated carriers reserve the right to refuse delivery if age verification is not able to be viewed for verification upon delivery.
      • Where valid age verification cannot be viewed and your ordered goods are returned to the warehouse, you will be refunded for the cost of goods, less delivery charges to return the goods to us.
    • Gift Supplier Centre Pty Ltd will do its best to endeavour to arrange to have your consignment delivered to you in the period of time specified at the time of placing your order. However, ‘we’ will not be held liable to you or anyone else for any losses suffered or incurred due to delay.
    • Upon payment, property and risk of the goods purchased are passed onto you, upon the delivery of the goods to your nominated address
    • Orders placed and payment is received between 8am-12pm Mon-Thurs will be packed and dispatched on the same day, order that are placed outside of these hours will be packed and dispatched on within one business day upon receiving cleared payment.
    • Express post orders are generally delivered on the next business day for all metro areas.
    • Standard post orders are delivered within 2 to 6 business days.
    • Deliveries to countryside and remote locations may take an additional 2 to 3 business days, depending on the shipping address.
    • Weekends and Australian public holidays are considered non-business days.
  3. Address Accuracy:
    • Please ensure your address details are correct. We ship only to the address provided in your order.
  4. Return to Sender (RTS) Event:
    • If a parcel is returned to us by the carrier due to an incorrect address provided by the buyer, the order will be cancelled, and a refund will be issued after deducting the postage costs incurred in sending the item and the RTS/Return to Sender costs charged to our account by the carrier.
      • RTS costs are $10 for standard post and $25 for express post orders.
  5. Individual Shipments:
    • Each order is shipped individually and may not be combined with other orders. For example, if you have placed two different orders or transactions, you may receive two separate shipments, each with its own unique tracking number.
  6. Shipping of Dangerous Goods
    • Buyers may need to pay a higher shipping fee for shipments containing goods needed to be declared as ‘dangerous’ such as lighters and lighter gas/ fluids. This higher fee is due to the couriers needing these products declared to protect their drivers in the event of an accident or any incident.

We appreciate your understanding and cooperation with our shipping policy. If you have any questions or need further assistance, please contact our customer service team.

Returns, Refunds & Warranty Information

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind / Buyer’s Remorse:

  • Gift Supplier Centre does not accept returns on products used by customers due to health and hygiene reasons. Our products such as opened RYO products and plastic filters/holders cannot be resold to another buyer, therefore, we do not allow returns for any reasons, including change of mind, incorrect item purchased, or buyer’s remorse. Please choose your product carefully and research thoroughly before purchase to ensure it is the right product for you.

Return and Exchange Policy:

  • All returns, where applicable, are offered as exchanges only. For all return, exchange, and refund processes outlined below, products must be returned with all included accessories, free gifts, and original packaging, including the serial number, to our returns address. If any items included in the original purchase are not returned with the product, the cost of those items will be deducted in calculating the applicable refund amount.
  • Please consider personal health before purchasing our products or seek medical advice from a medical practitioner if needed. Gift Supplier Centre will not provide a refund or return if the product is unsuitable for your health or medical condition.
  • Gift Supplier Centre will not provide a refund, credit, or exchange for any item returned to us in damaged condition, or if the item shows signs of mishandling, misuse, physical damage, or intentional damage.

Faulty Items Within Warranty Period:

  • If you believe there is a fault or defect with the item, please contact by writing at info@supplycentre.com.au for the warranty process. The item must be returned to us within seven days of receiving a response. The fault will be assessed under our warranty guidelines. If the fault is due to a manufacturing defect, the item will be repaired or replaced under our 60-day back-to-base warranty. All postage costs involved in the warranty process are to be borne by the buyer and must be paid in full before we ship the product back to the buyer after repairs.
  • Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement in case of a major failure. If a replacement is not available in stock, we can issue a store credit after deducting any applicable costs.
  • In the case of minor failure of the item, we will provide replacement parts or repairs as required if the item or part is assessed as faulty.
  • Any damages assessed as misuse, mishandling, or intentional damage are excluded from our warranty policy. Please read below for our warranty, returns, and refund exclusions:

Warranty, Returns, and Refund Exclusions:

  • Misuse or mishandling of products
  • Intentional damage to items or parts
  • Consumable products like RYO accessories such as papers and filters
  • Change of mind

For any questions or further assistance, please contact our customer service team.

What is NOT Covered by Our Warranty

  1. Physical Damage and Misuse:
    • Defects caused by physical damage, human error, misuse, or wear and tear.
    • Failure or damage resulting from improper use or unauthorized repair.
    • Failure or damage caused by excessive force, such as dropping or abuse.
    • Damage or failure because of using the product outside of the recommended operating instructions (refer to the usage manual if one is provided for details).
  2. Wear and Tear:
    • Cosmetic issues such as damage to the finish, scratches, rattling, or sticky buttons.
    • Defects caused by normal wear and tear or the normal aging of the product.
  3. Modification and Misuse:
    • Modifying a product in any way automatically voids the warranty.
    • Failure or damage resulting from usage outside the recommended operating instructions.
  4. Items Outside of Warranty Period:
    • Any items outside of our warranty period are not covered.
  5. Shipping Costs:
    • Any shipping costs incurred are not refundable or creditable.

Damaged or Lost in Transit by Shipping Company:

For items that arrive damaged or Lost in transit, we are covered by transit insurance through our shipping partners. Buyers must report the damaged item to us within one day of delivery. The following steps must be taken:

  • Provide clear photographs of the damaged item/parts and packaging.
  • Detail the type of damage in an email to us.

We will lodge an insurance claim with our shipping partners using the provided photographs and damaged packaging to substantiate the claim. We may then request the buyer to return the damaged item to us. Upon receipt, we will issue a replacement unit or part as applicable. If only a small part of the item is damaged, we may send a replacement part without requiring the return of the entire item, depending on availability.

Please note, any claims for cracked glass where there is no damage to the packaging will be considered invalid and accidental unless there is conclusive evidence.

Returns Address:

Gift Supplier Centre u6 180-186 Wayne Goss Drive, Berrinba QLD 4117

All items for warranty claims must be returned to the above address with the original accessories and packaging included in the initial purchase. Serial numbers for serialized items are required for warranty authorizations. Warranty assessments take 3 to 7 business days to complete. Faulty items will be repaired or replaced depending on the outcome of our warranty assessment.